This Privacy Policy explains exactly what personal information ezjili collects from Filipino players, how that information is used, who it may be shared with, and what rights you have over your own data. We are committed to keeping your information safe and handling it with full transparency. Please read this page before creating an account, and check the FAQ if you have quick questions about your data rights.
When you register for an account on ezjili, we ask you to provide certain personal details that are necessary to create and operate your account. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We collect this information because Philippine regulations require us to verify that all players are at least 21 years of age and are who they claim to be before allowing real-money gaming activity. Your date of birth is used strictly for age verification and is never shared with third parties for any marketing purpose. Providing accurate information at registration is a condition of using the platform — accounts found to contain false details may be suspended pending verification review.
Beyond what you provide at sign-up, ezjili automatically collects certain data as you use the platform on your mobile device or browser. This includes your login timestamps, device type, operating system, IP address, and the games or sports markets you interact with. Transaction records — covering deposits, withdrawals, bet amounts, and settlement outcomes in Philippine pesos — are stored as part of your account history and are required for regulatory reporting. We also record session duration and navigation patterns to help us understand how Filipino players move through the platform, so we can improve layout, game discovery, and overall mobile experience. This activity data is held securely and is only accessible to authorised internal teams or where legally required by Philippine authorities.
To comply with anti-money laundering obligations applicable to online gaming operations in the Philippines, we may request copies of government-issued identification documents, proof of address, or proof of payment method ownership during the account verification process. Acceptable Philippine IDs include a valid passport, SSS card, driver's licence, or PhilSys national ID. These documents are processed solely for the purpose of confirming your identity and are stored using encryption standards appropriate for sensitive personal data. Verification documents are not used for any purpose unrelated to account security, regulatory compliance, or fraud prevention. If you have questions about what documents are required or how they are stored, please visit the FAQ page for further guidance.
ezjili processes your personal data for a set of clearly defined purposes, each of which is necessary to deliver a safe and lawful gaming service to players in the Philippines. The primary purposes are: operating and maintaining your account; processing deposits and withdrawals in PHP through payment partners such as GCash and Maya; verifying your identity and age in line with applicable requirements; detecting and preventing fraud, money laundering, and other prohibited activities; and communicating with you about your account, including security alerts and transaction confirmations. We may also use aggregated, anonymised data to analyse platform performance and improve the games and features available to Filipino players. We do not use your personal data to make fully automated decisions that significantly affect your rights without providing you an opportunity to seek human review.
We do not sell your personal information to any third party for their own commercial or marketing use — this is a firm commitment. However, to operate the platform effectively, we work with a limited number of trusted service providers who may process data on our behalf, including Philippine payment processors, identity verification partners, cloud hosting providers, and customer support tools. Each of these partners is bound by data processing agreements that restrict them to using your data only for the specific service they provide to ezjili. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. Outside of these circumstances, your data remains within the ezjili platform environment and is not transferred to unrelated third parties.
Your personal data is retained for as long as your account remains active and for a defined period after account closure, in line with the data retention obligations imposed on online gaming operators in the Philippines. Transaction and betting records are typically kept for a minimum of five years after the relevant activity to satisfy anti-money laundering reporting requirements. Identity verification documents are held for the period required by applicable law and are securely deleted or anonymised once that retention period expires. If you request account closure, your data will be marked for deletion at the earliest point permitted by law, and you will receive confirmation once that process is complete. You may contact the support team, details of which are on the FAQ page, if you wish to enquire about the specific retention period applicable to your account.
You have the right to request a copy of the personal data ezjili holds about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe. Access requests can be submitted through the support channels listed on the FAQ page. We may ask you to verify your identity before releasing any data to ensure it reaches the correct account holder. There is no charge for a standard access request made in good faith.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. This is particularly important for contact details such as your mobile number and email address, which we use to send account security alerts. You can update basic profile information directly within the platform, or contact support for changes that require verification. Keeping your details current helps ensure uninterrupted access to your account and smooth processing of PHP transactions.
You may request deletion of your personal data where ezjili no longer has a lawful basis to hold it and there are no outstanding regulatory retention obligations. In practice, most deletion requests will be processed after any mandatory holding period — typically linked to transaction history and AML compliance — has expired. Once deletion is actioned, your data will be permanently removed from active systems and scheduled for removal from backup stores in line with our data lifecycle policy. We will notify you in writing once the deletion is confirmed.
Where technically feasible, you may request a copy of your account data in a portable, machine-readable format. This right applies to data you have provided to us directly and which we process on the basis of your consent or a contractual relationship. Portable data exports typically cover account profile information and transactional records. Please submit portability requests through the support contact listed on the FAQ page, and allow up to 30 days for the request to be fulfilled. We will confirm the format and delivery method with you before sending.
Where ezjili processes your personal data on the basis of your consent — for example, for optional platform communications or marketing updates — you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place before withdrawal. You also have the right to object to processing carried out on the basis of our legitimate interests, though we may be able to demonstrate that those interests override your objection in certain circumstances required by Philippine law. To exercise any of your data rights, or to raise a concern about how your information is being handled, please reach out to the support team via the contact details on the FAQ page. We take all data rights requests seriously and will acknowledge yours within five working days.
If you want to know more about how ezjili handles your personal information, or if you would like to exercise any of your data rights as a Filipino player, the FAQ page is the fastest place to start. You can also create an account and manage your privacy preferences directly from your profile.